Customers took to Twitter over the big blunder, revealing their frustration:
It’s kind of sad that Kylie still doesn’t give a shit about her makeup brand like how you going to give somebody a EMPTY kylighter?
skyfall (@livestr0ng_) March 13, 2017
I wouldn’t risk paying 20 something dollars for a kylighter or whatever and have it come in empty.
caitlynn (@kksharp_) March 12, 2017
Sit N Pretty (@TomlinsonScylla) March 11, 2017
And you can see the empty palettes (below):
Lil Eason (@ohfckitsb) March 9, 2017
THERES NO HIGHLIGHTER IN THE COMPACT!!!!!!! ITS EMPTY!!!!!!!!!!!!!! pic.twitter.com/thIGkwZebf
brianna (@btaylorbeauty) March 8, 2017
Carissa Elliott (@ElliottCarissa) March 8, 2017
While Kylie has YET to speak out on the obvious lack of quality control, the Kylie Cosmetics team has at least been contacting those who have spoken out about their empty packages:
I guess if you get enough retweets and likes they’ll send you a new kylighter…? pic.twitter.com/Q94tCvPxD5
jordan byers (@jordanebyers) March 9, 2017
Still, it’s surprising the 19-year-old wouldn’t apologize to her customers.
Super disappointing! But again, her highlighters sold out after a second restock.
CLICK HERE for five powders just as amazing that WON”T come up empty!
[Image via Instagram.]